Gurney'S Montauk Resort & Seawater Spa, Montauk

My family and I had a delightful stay at Gurney's Inn Montauk, where we felt incredibly welcomed and well taken care of. The atmosphere was both relaxing and festive, especially with the seasonal decorations. Although our room had its flaws, the overall experience was memorable with fantastic dining options and stunning ocean views. However, it would have been nice to have clearer guidance around the property, as we did get a bit lost now and then.

My stay at this hotel was incredibly disappointing. While I have fond memories of past visits, this time the room conditions and service were far below expectations. The noise from the guests above kept us awake, and the lack of communication regarding housekeeping policies was frustrating. It's a shame because the place has potential, but it seems like the management is dropping the ball on customer care.

While the hotel has exceptional service and offers some memorable dining experiences, it fell short in other areas like room quality and location. The staff was attentive and the food excellent, but the noise and issues with our room made our stay less enjoyable. Ultimately, it's a mixed bag that could benefit from improvements in management and room conditions.